5 Myths About VoIP

Voice Over Internet Protocol (VOIP), which can be utilized by Microsoft’s Response Point phone system,  is still a foreign term to many phone users, but as the technology continues to improve, and the prices keep falling, this new-way-to-phone stands to make big noise in the coming years as customers continue to give up their land line phones in search of better, more cost-effective options.

What follows are some common myths about the VOIP technology and the real information you need to know.

Myths and Facts about VOIP:

Myth: The sound quality is poor.

Fact: The first generation of VOIP technologically did have its share of issues, but all these services have since upgraded their technology significantly in the past two years. Now, VOIP customers can enjoy crystal-clear conversations that are on par with any traditional carrier.

Myth: You can only save money by calling other VOIP phone numbers

Fact: One of the biggest VOIP selling points continues to be free user-to-user calling over the network, however there are also considerable savings to be found in calling packages with VOIP service providers. In fact, many are competitively priced well below the large long-distance carriers.

Myth: The service is unreliable.

Fact: Individuals using VOIP for the calls reports no more dropped calls or service gaps than those using traditional cell phone or land line services.

While some companies experienced a rough start in this regard, additional testing and better hardware/software has helped make the service run smoothly.

Myth: Setting up a VOIP system is too complicated

Fact: For most VOIP systems, setting up is as easy as “plug and play.” In fact, if you have been able to get your cable TV or wireless in-home Internet working properly you should have no problem getting the VOIP system set up as well. Also, VOIP providers have spent time expanding their customer service departments. Customers who felt intimated by the technology can count on round-the-clock service and support centers to help answer their questions about VOIP installation, troubleshooting or general use.

Myth: Nobody is using VOIP for their calls.

Fact: On the contrary, more and more people are switching to VOIP for their personal and business use. According to industry sources, VOIP users are expected to grow in number by over 21% in 2008 with addition growth projected for 2009.

Myth: You can’t use a cell phone with VOIP

Fact: Initially, one of the biggest challenges facing the VOIP industry was giving people the ability to use their own phones when accessing the technology. Seeing that any real growth would be tied to this issue, VOIP providers are now offering dual handset capability which allows the user to seamlessly switch between their cell phone’s network and a wi-fi network carry the VOIP service.

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Response Point & VoIP Overview

Since we’re using computers all the time to do our work, let’s make it easy and add the phone to the pile. VoIP also known as (voice over Internet protocol), Internet telephony, IP telephony, and Internet voice (like Microsoft’s Response Point) is catching on and is expected to grow in the next few years. The technology has been around for about a decade, but it isn’t till now that we have the supporting technology to handle it and an market reaching critical mass (hate using jargon, but there isn’t a better way to say it).

VoIP requires users to have broadband connections. With 22 percent of Americans connected to the Internet by broadband, the numbers are large enough for making money with Internet voice and big telecoms are already in the game.

How VoIP works

VoIP works like email. TCP/IP networks consist of IP packets with a header for controlling communication and information for transportating data. VoIP uses the IP packets to send the human voice across the Internet using IP packets to its destination.

It digitizes a voice into data packets, sends them through the network and converts them back to voice when arriving at the destination. Digital format can be compressed, routed, and converted to other and better formats.

When calling someone using VoIP, you use a phone with an adapter. Just like we use a telephone to make phone calls on POTS (plain old telephone service), the adapter is a device to connect the phone to the network. The VoIP phone has its own phone number for callers to dial.

The good and bad things

An advantage of VoIP is it can avoid charges typically found on PSTNs (public switched telephone network). For customers, there is less worry about how long or how often they make phone calls. Calling another state costs the same as calling another country even on the other side of the world. IP-based boxes are cheaper than analog PBXes.

However, service reliability is an issue. How many times has a download or connecting to a Web site faltered? That may not be such a big deal, but it is more disruptive to phone calls. Network issues are complicated by customers getting broadband from one company and VoIP from another. When a call gets switched from network to network, it impacts quality.

When the Internet is down, so is VoIP. Traditional phones aren’t affected by power like VoIP since they have its own power and work during blackouts.

Money and regs

Companies make their money by selling features and services. Connect anytime and anywhere there is an Internet connection or while in Wi-Fi-enabled hot spots. It’s also exempt from traditional regulations and taxes, but that could change tomorrow though telecoms are working to keep it unregulated. This exemption is keeping prices down, and current prices are anywhere from $20 to $65 a month.

Looking at VoIP?

Hundreds of thousands of consumers collectively save millions of dollars each month by replacing (or supplementing) their traditional telephone service with personal voice over IP (VoIP) telephony — technology like Microsoft’s Response Point Phone System.

Using IP to transmit voice is not new. Large corporations and long distance carriers have used IP to transmit voice on their private networks for years. Likewise, private citizens have used their computers and the Internet to talk with other PC users for a few years now, but in the past users of such solutions have had to contend with poor voice quality and the need for at least one computer to be connected to the Internet.

Widespread adoption of broadband Internet service (cable or DSL) in the last few years though has in turn fueled a surge in the growth of much-improved personal VoIP

Most VoIP service providers offer all-inclusive calling plans that provide you with unlimited local, regional and long distance (within the United States) at flat rates starting as low as $24.95 per month. Some offer usage-based plans at a lower monthly cost and most provide inexpensive per minute rates on international calls as well. In addition, VoIP service providers include a smorgasbord of advanced features such as name and number caller ID, call forwarding, call blocking and voice mail that traditional phone companies sell as premium services.

When you sign up for VoIP service, many service providers give you the option of choosing the area code, and possibly the exchange, for your service. You can select from any area where the VoIP provider has local service.

So what are the drawbacks of a personal VoIP solution? The main drawback is the need for a reliable broadband connection; without one a VoIP solution is probably not for you.

Power outages present another hurdle. Since VoIP requires a live Internet connection, losing electricity means losing your phone service.

The voice quality of your VoIP call is also another consideration. Since the data travels across the Internet, there’s the potential for dropouts or “burbles” similar to what you might experience on a cell phone

Most people we called during our tests were surprised at the quality of the calls, and didn’t realize they were on a VoIP connection until we told them. Keep in mind that the call quality for VoIP providers who don’t manage their IP networks and depend on the Internet for routing will yield varying and sometimes disappointing voice quality and unreliable connections.

Response Point Overview

For the past 15 years I have been dabbling in VoIP and IP Telephony and recently it occurred to me that the major benefits that excited me about VoIP and drove me down this entrepreneurial career path, are now finally past early adoption.

When Microsoft announced that they were entering the SMB phone system market you have to believe that the innovation in that scene is largely over. In saying that, I also have to mention that the new Response Point PBX from Microsoft is impressive. In fact, it impressed me to the point that I actually bought one for a client of mine.  Let’s talk about Response Point.

As expected, yes, it is closely tied to XP and/or Vista but not so much that you can not configure it if you have a Mac, as I found out.

You will not find a full review of the system here but I will point out a few of the pros and cons of the system.

The Good

• Easy to Configure: It took me about 1 hour to go from unpacking the equipment to making the first call, using all of the system defaults

• Easy to Customize IVR: Record via handset or upload your own WAV files

• Speech Recognition – It Works!: This is quite unique in a PBX offering for this market. When someone calls in and says “Sales” it will actually direct that caller appropriately, getting it right almost every time

• Open Standards – SIP 3261: This is great as it mean interconnection with a SIP trunk (SP 1) will not be an issue.

The Bad

• Outlook Assistant works only on XP or Vista

• Not readily available in Canada (got mine from Calgary-based Innovedia)

If you are looking for a small business telephone system (1-20 seats) with some great bells and whistles, at a reasonable price ($2800 for 5 sets) then Response Point is great candidate.

Erik Lagerway | VoIP Blogger

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Cut Costs by Going to VoIP

As a business owner, you should always be looking to minimize costs. One of they ways many business owners end up spending a lot of money on is long distance telephone calls. And actually, there is a simple way to seriously reduce your telephone bill costs. The answer: Microsoft’s Response Point Phone System.

What you simply need to do is get a Voice over Internet Protocol (VoIP) service. VoIP service providers, such as Ooma Hub, treat the entire USA as one network, which is unlike what traditional telephone companies do. Because of this, calls made within the US are free. Also, overseas calls made through this VoIP service provider are actually very cheap. So this is one way you can seriously cut down on costs.

Now then, what if your business is of the type which travels frequently? Well instead of having to invest in multiple phone lines in the countries you do business in, you can simply make a one time investment in a VoIP service provider, like Ooma Hub, and take the VoIP router with you. You can simply take advantage of the portable nature of the VoIP and save on costs tremendously. You can use just one phone number from wherever you are because essentially, all you need for a VoIP to work is an internet connection. The VoIP really simplifies some things telephone networks find impossible to do.

Now if you are worried that you can only make VoIP to VoIP calls then don’t be. A VoIP service provider converts a voice signal into a digital one and transmits it via the Internet. It is then converted back to a voice signal at the other end. So the guy at the other end can recieve your call without any problem even if he is using a normal telephone.

It is a known fact that companies are already using VoIP service providers to reduce costs. The VoIP is also one of the fastest growing technologies today. Isn’t it time you took advantage of this great service too?

Stop Paying Over The Odds For Your Phone Bill. Find Out About The Best VoIP Service Provider And Discover How To Massively Cut Down On Money Spent On The Phone Bill. Click Here For More Info.

Is VOiP for Small Businesses?

Another article that relates to Response Point. Enjoy!

The best argument for VOIP is lower communication costs … but it’s not the only reason.

I would suggest using a hybrid solution. Where the bulk of communication, voice, and video are done through VOIP …. and emergency services “fall back” in case of Internet fail is done with minimal classical PSTN solutions.

When I say VOIP from now on I mean 90 % VOIP and some minimal PSTN add-ons.

Why VOIP?

1- Lower communication costs ….

While this is basically clear it still needs to be demonstrated. Assume you have a company that most of its calls are from “overseas” to the USA and vice versa.

You need to get the cost of all such calls currently on one side …. and then compute what would be the cost in case all Intercontinental calls went through a VOIP system.

Now you have the number of calls * local call quantity* local call cost.

You can compare the costs in both situations.

a. I would take the worst case scenario where none of the calls in either side ends in a VOIP end station like Packet8. To make the comparison complete you should add all static costs as well: equipment cost, support cost etc.

b. Simply compare the price of adding a 2MBPS PRI line to increasing your company’s Internet connection BW by 2 MBPS. That will show a lot to VOIP’s favor.

c. Long distance calls are severely affected by duration of the call. While local calls and VOIP goes into the PSTN, are much less affected by the duration. In some places in state calls are not charged individually but a monthly payment is done.

d. Equipment cost per end station is lower. While this is almost always true you need to prove that too by talking to a VOIP equipment provider, for example AVAYA, Cisco, NORTEL. And comparing the prices in both instances.

2. Adding new features to an existing PBX is messy most of the time …. while adding new features, capabilities and capacity is easy in VOIP.

3. A unified communication that has VOIP and IP running on the same enterprise infrastructure is easier to manage …. but of course needs more expertise.

4. You can have ‘local’ numbers anywhere a VOIP provider has a presence. Want to establish a presence in another state or country – start with a VOIP number in the new location that is answered by an existing office.

5. It allows you to virtualize your office. For example, a company provides after hours customer support by employing people to work from home in four time zones. VOIP allows the company’s PABX to be extended cheaply and easily into their home … even though they are in different countries and serviced by different telcos/ISPs.

6. Besides lower costs in contrast to PSTN, VoIP services provide better roaming, a possibility to quicker office relocation and total independence from local telephone companies (meaning that in theory you can buy VoIP services from any service provider on the globe). With VoIP services you can build a PBX which serves the same voice services to all employees around the globe thus making it possible to build virtual offices. You can also easily integrate voice, e-mail and presence services with VoIP technologies.

7. More advantages include …. Ubiquity through Unified Messaging, phone mobility, geographic growth through MPLS networks using centralized services, 50% less cabling in LAN, use a portable with VoIP Client plus headsets and digital/voip phones cease to be necessary, corporate voice can go through a data MPLS network, you can receive calls over the internet on your contact center.

Keep in mind that while trying to convince your company to favor a VOIP solution … it is also important to be open and explain all the pros and cons, everything.

* Quality of voice is similar to regular PSTN solutions but not exactly the same as POTS. It might be undiscernibly but still some difference exists. How close the quality of VOIP depends on how well your company’s infrastructure is ready for VOIP, how good an SLA (Service Level Agreement) you have with you Internet Service Provider.

* When the Internet is attacked intentionally or unintentionally all VOIP equipment, end points, VOIP phones will be affected. It is very rare that a PSTN system is brought down except when a catastrophe happens and everyone is trying to call everyone.

* Voip gained such a bad reputation over the last few years, as everyone still keeps talking about low call costs and free calls. VoIP is a reasonable cost installation but not Cheap at least if you use decent kit. If you try and do everything on the cheap then you get bad call quality etc and loads of hate mail from management.

10 Things to Know About VOiP

Another article about technology used in Response Point — the new phone system from Microsoft.

VoIP is a great way to communicate with family and friends at a very low price. However, there are a variety of hindrances with switching to VoIP. This article goes over many of the disadvantages of VoIP, which may have experienced. Additionally, this article will explain how you can improve the quality of VoIP phone service.

Disadvantages of VoIP

Although there are many advantages of VoIP, there are also quite a few disadvantages. Below are four of the most common disadvantages of VoIP.

1. Maintaining a Dependable VoIP Internet Connection

If for any reason, you lose your internet connection, you will not have phone service. Therefore, you must use a cellular phone should this type of situation arise.

2. 911 Access

When you place a 911 call, the location cannot be immediately determined. Unlike PSTN, you must register your phone number online so that should you need to make a 911 call from your VoIP, emergency services will know your location.

3. Networks Have a Large Number of Computers Connected

If your network has a large quantity of computers connected and they are all using the internet at the same time, your VoIP quality will generally be less than desirable. One way to avoid this situation is to invest in an Ethernet.

4. VoIP Poor Quality

Audio quality is one of the largest issues. No matter what your VoIP service offers you, the basic role of any phone is voice communication. If the quality is not up to par, then there is absolutely no point to all of the bells and whistles that come with the service. If you have a lot of background noise, then a VoIP that can handle music, video, caller ID and a variety of other advanced features is practically useless. In the next section, we will address this issue more thoroughly.

Even with all of the advancements of VoIP, there are times when the audio quality suffers. Since VoIP relies completely on the internet connection, anytime the internet suffers so will the VoIP.

Six Ways to Improve the Quality of VoIP

Poor audio quality (disadvantage #4) along with dropped calls, are all complaints that user of VoIP tend to make. Below are six ways the setup of your VoIP can affect the overall quality. By following these simple steps, you can easily improve the quality of your VoIP service.

1. Internet Connection

One of the first recommendations is a high speed internet connection. There are companies which offer VoIP for dial up users. However, the connection can result in poor audio quality. Eventually, you will grow to dislike your VoIP. However, it is not the VoIP, but rather the internet connection. Even if you have DSL, there are occasions when the connection may be slow and your VoIP quality will suffer. Therefore, an Ethernet connection is highly recommended.

2. External Factors

Weather conditions, such as thunder storms, heavy rains and snowstorms can all can an increase in static on broadband lines. In some instances, simply turning rebooting the VoIP can solve the problem. Another solution to reduce the static is for the VoIP service provider to replace the cables with a higher quality cable.

3. Compression Software

The technical details of codecs are a bit too much for this article. If you would like additional information, you can go to Wikipedia. Here is a quick overview of codecs as it pertains to VoIP. When sending data, VoIP compresses it. This is simply because if the data is too large, transmission can be extremely slow and ineffective. Codec is a software program that can be used for data compression. However, a poor quality codec will lead to poor audio quality.

4. VoIP Location and Hardware

The hardware you choose for you VoIP can affect the audio quality. Most of the most important pieces of hardware is the ATA/Router. The VoIP ATA or Analog Telephone Adaptor, brings ordinary phones to the networked world. The adaptor connects a phone handset to an Ethernet adaptor and therefore connects regular, analog phones with VoIP networks. If you are looking for additional information on ATA, check out Wikipedia.

In general, ATAs should have support for security and firewall, as well as echo cancellation and compression technologies. Many technicians have discovered that certain VoIP equipment can interfere with each and possibly create feedback or buzzing noises and dropped calls. Although VoIP equipment and hardware should be places as close as possible to each other, ATA should not be placed near the broadband internet router. The audio quality can be decreased if they are placed too close together.

5. Computer Maintenance and Hardware

There are a variety of different things that can affect the quality of your VoIP service. Therefore, computer maintenance is extremely important in improving the service’s quality. Make sure that you de-fragment your computer on a regular bases. As well, make sure that you have sufficient memory for the computer and high quality microphone and speakers.

6. VoIP Phone Type/Frequency

The type of phone you have, as well as the frequency can affect the quality of your VoIP. Many people believe that the higher a phone’s frequency is, the better the quality of VoIP. However, in some instances, a lower frequency phone may fit your connection better. You may want to try a phone with a lower frequency if you are experiencing a lot of audio feedback.

Overall, VoIP is a great low cost alternative for communication. VoIP are not passing through, they are here to stay. Major corporations have done some significant research to fix the disadvantages of VoIP service, as well as improve the overall quality. With all of the improvements continually going on with VoIP, it will soon be accepted by everyone as an acceptable alternative to PSTN.

Article Source: http://www.articlesbase.com/voip-articles/overcoming-the-disadvantages-and-improving-the-quality-of-voip-363500.html

About the Author:

Kevin Sinclair is the publisher and editor of Be Successful News, a site that provides information and articles on how to succeed in your own home or small business.

Compare Response Point to other Phone Systems

We encourage you to compare the Microsoft Response Point phone system to all the others.

The world of telephone communication has improved so much that people find it hard to choose which phone system to buy for their business. There are so many different models and types of phone systems available that making a choice is not an easy thing.

The best way to choose the phone system for your business is to read the phone system reviews of systems that are available for sale. These phone system reviews give details about the different phone systems available. They mention the compatibility of the phone system with standard phones, faxes and modems, along with whether the phone system has features like voice mail, call forwarding or mailboxes. Depending on your requirements, it is up to you to choose the phone system that best suits you. You should also get to know other technical points of the phone system, like the number of ports there are in the phone system, and what these ports can be used for.

Individual phone systems have individual features listed in their phone system reviews. Some of them have an auto attendant in them, so that during regular hours, when anyone calls the caller hears a system greeting which directs them to dial a specified extension number, or 0 for the operator. Another feature that will be mentioned in the phone system review is if the phone system has voice mail notification and call forwarding. The phone system review also states the other standard features of the phone system, like the internal intercom call transfer, speed dialing and conference calling. Of course, the review also states the cost of the phone system, and any other costs that there may be, like wiring and installation. So you can get an idea of which phone system best fits your budget and requirements by reading through different phone system reviews.

Phone Systems provides detailed information on Phone Systems, Business Phone Systems, Phone System Reviews, Phone System Repairs and more. Phone Systems is affiliated with Broadband Phones.

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The 5 Biggest Mistakes Businesses Make with their Phone Systems

I have been in the technology industry for close to 15 years now and in these years I have seen frustration, resentment and wasted money being spent when it doesn’t need to occur. Most people are not “computer geeks” or “Technology Freaks” when it comes to understanding the complexities of the “Telecommunication World”, most of you rely on professionals that have working knowledge of the tools that help you do business. (Thankfully we now have the Response Point Phone System!)

I’m here to tell you what most won’t…Having sold technology for many years and also being in the same shoes you are in (business owner) if you’re going to make mistakes… Here’s where it’s going to happen.

1. Knowing what you’re going to be charged on DAY 2.

I have lost a few quotes to other companies that quote “Low Ball” just to get the work. Generally speaking, the cost of equipment AFTER the sale COST MORE than what it will post installation, this strategy seems to make more clients mad than happy. Don’t get stuck with, “It costs that much?”

Here’s what you really want to know before you sign a contract for installation:

· What is your labor rate for both business hours work and after business hours?
· If I need to add a phone what will it cost?
· What is your min charge for work?
· What does the warranty cover? Hardware, labor or both?
· When I need service how fast can I expect someone to be onsite?

2. Buying on hype or being oversold.

Nobody likes to caught in this problem…Technology has a tendency to promote the newest “Whiz Bang” features that are promised to “Solve the Worlds problems”… so to speak. However, features are nice, IF you’re going to have a practical use for them and learn how to put them to use! Have you ever been here? Here are some things to be aware of:

FIRST and FOREMOST, before anything happens… Make a list of your basic needs that the phone system MUST first accomplish. Caller ID, Call Transfer, Voice Mail, System paging, Conference Call, speaker phone capabilities, call appearance, call reporting and so on…

Secondly, make a list of the top 3-4 things you really like about your current phone system. This tells me what works for you and makes life easier in your office!

Thirdly, if your sales rep is REALLY out to help you (there are good many that are) he or she will look at features that will benefit you to make office life easier not more complicated. If you don’t understand what the heck they are telling you, it’s ok to just stop them and tell them.

3. Not realizing the impact of resources on your network.

This is indeed is one of the biggest challenges with IP phone systems that are on the market right now and is something you better be ready to address! In a nutshell, if you’re a small business without a knowledgeable IT person, you could be headed for big trouble if not a big head ache.

· My advice is to consult FIRST with your IT professional to determine the best method to insure enough bandwidth is allocated to accommodate the voice traffic on your network.
· With a IP phone system you will want to consider keeping your data network and your voice traffic separate or segmented. If you don’t, you could run into some problems with the quality of sound on your IP phone system which can result in Cell phone quality or worse.
· Understand you may need to add or change hardware to your current network which will add cost to your system.

4. Not understanding the impact on your staff.

One of the greatest issues I find with a new phone systems (and going back to “Biggest Mistake #3″) is the one of impact on your staff. Change is hard for people and learning something new on the phones can be a real challenging thought for most.

· New features are cool, look nice, and exciting…but will your staff think the same way? I’m willing to bet some on your staff are looking for a new and better way to handle their communications!
· Does the company providing you with the new equipment include “Basic Training” for staff members so they get off the ground quickly?
· If your installing IP Phones do you have the staff to solve “computer issues” that are related to your newly installed phone system or do you have to arrange for a service call?

5. Realizing on day 2 you have to “Learn on your Own” how to use the system.

Adding or replacing a phone system will greatly help you in controlling and directing incoming and outgoing communications from your business will add efficiencies that you never had before. It doesn’t matter how “Whiz Bang” of a system you have you still have to LEARN HOW TO USE IT! Here are some ideas to make sure you get the most out of your phone:

· Make sure you receive “Basic Training” on your phones! Make sure everyone knows how to do the simple things like, put people on HOLD, PARK, Transfer a Call, intercom, etc.
· Make sure the company you’re dealing with will give you (or find out how much it is) the “Beyond the Basics” training to take advantage of advanced features like; conference calling, flash and many others depending upon how programming was initially done.
· Did you get any “At a glance guides”, user manuals? Any other training aids, cheat sheets?

As you can see, by considering the recommendations I have outlined you can save yourself considerable time and headache by being prepared when when its time to consider a new phone system.

Jim “Yimmi” Allen Seasoned Sales Nerd.

Jim “Yimmi” Allen
Lightly Seasoned Sales Nerd.

askjim@phoneworksidaho.com
http://www.phoneworksidaho.com
Boise, Idaho 83704

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Response Point Phones

Response Point offers small and medium businesses the ability to deploy VoIP throughout their networks with IP PBX telephony advantages usually enjoyed only by larger enterprises. These features include SIP trunking, click-to-call functionality for contacts using the Assistant software, Call Detail Records (CDR), and the ability to select music for parked calls and hold time. The Response Point systems feature innovative voice recognition that responds to voice commands. This feature allows employees to call people within the company without dialing, verbally access contacts from Outlook and voicemail, as well as transfer calls. Outside callers can simply state with whom they would like to speak.

Quintum will release two Response Point Gateways that are compatible with all of the IP telephone systems based on Response Point. The digital gateway will support a T1, E1 or PRI connection, and the analog gateway will support up to 4 FXS ports. These gateways have been specifically designed to work with any Response Point based IP telephony system. The Quintum Response Point gateways allow you to set up your system in a matter of minutes. When installing the analog gateway, the Response Point application configures the gateway for you. When installing a T1 or E1 Gateway, the Response Point customized configuration wizard will step you through the process for simple set up.

“Small businesses want PBX functionality without the PBX complication and cost,” said Xuedong Huang, general manager of Microsoft Response Point. “Quintum’s Response Point Gateways will allow businesses to easily deploy the Response Point system via a T1, E1 or PRI connection.”

“Quintum recognizes that all sizes of companies need to support and maximize the investment in their existing organization infrastructure, particularly in this economy,” said Chuck Rutledge, Vice President of Marketing for NET/Quintum. “We are very excited about working closely with Microsoft to meet the needs of Response Point customers.”

“Quintum’s gateways are a perfect complement to D-Link’s VoiceCenter IP Phone System,” said Brian Nickell, Product Manager of D-Link. “Response Point customers will be pleasantly surprised at the ease with which they can be installed and how quickly their new phone systems will be up and running.”

Syspine’s Digital Operator Phone System is an all-in-one communications solution which, when coupled with Quintum’s latest technology, will give businesses even more flexibility in connecting voice to the network. “We think Quintum is right on the mark. On top of the analog and SIP trunk capability we currently offer with the Syspine solution, the custom-designed Quintum VoIP T1/E1/PRI gateway adds digital trunk capability any small or medium business could deploy,” said Syspine’s Director, Robert Gordon.

Quintum has created a microsite in which all new Response Point information can be found. The microsite can be found at: http://www.quintum.com/responsepoint.

About Quintum

Quintum Technologies, LLC, a wholly owned subsidiary of Network Equipment Technologies, Inc., is headquartered in Eatontown, NJ. Quintum delivers VoIP solutions designed to bring the reliability and voice clarity of public telephone networks to Internet telephony. Quintum’s intelligent VoIP access solutions integrate easily into existing PBX and IP infrastructures, making them the ideal choice for service providers and enterprises alike.

Quintum was awarded the Frost & Sullivan 2007 Global Product Differentiation Innovation Award. Quintum is a Microsoft Gold Certified Partner, a Nortel Developer Partner and an Avaya DeveloperConnection Partner.

Quintum sells its switches worldwide through its direct sales force and a network of resellers and distributors. For more information, call 1-877-SPEAK IP (1-877-773-2547), 1-732-460-9000 outside the US, or visit http://www.quintum.com.